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HELP & FAQs

Most frequent questions and answers

No. You can checkout without an account. We recommend you do create one for quick checkout next time. An account also lets you view past orders.

No. You buy from all the shops like you would shop with a supermarket. Just browse and add to your basket. Checkout is in one go for all shops. We take care of the rest.

You can pay with all major credit/debit cards and mobile payments: Visa, Mastercard, American Express, Maestro, Visa Debit, Apple Pay and Google pay.

We use Stripe to process all payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

Alloa First delivers twice weekly on Tuesdays and Thursdays. This service is available at most shops. Some shops also have their own delivery options. All delivery options are clear at checkout.

Yes. All orders are confirmed and order status updates are provided by email.

Returns policies vary per shop. If you need to return anything please contact the individual  shop and not Alloa First.

Not yet! We have 12 shops selling for launch and will be adding more and more as we develop and grow the site. 

Our next development is to add businesses with bookings and allow you to book services and appointments online.

Yes. We welcome partnerships with our shops who may sell your products. Shortly, we will be offering paid memberships to other retailers out-with the Alloa First town centre.

Our concept might still be relatively new to you, but we believe a local marketplace is the future of the high street. If your question hasn’t been answered by the FAQ’s above, please get in touch with the contact form below.  


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